Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Our Commitment to Your Privacy
At NeatFox Cleaning Agency, we understand that your personal information is valuable and deserves the highest level of protection. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our cleaning services.
We are committed to transparency and give you control over your personal data. Our practices comply with applicable privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations.
Data Protection
Advanced security measures protect your personal information from unauthorized access.
Privacy Control
You have full control over your personal data and how we use it.
Transparent Practices
Clear information about what data we collect and how we use it.
24/7 Support
Our team is always available to address your privacy concerns.
Information We Collect
We collect information to provide better services to our customers. The types of information we collect depend on how you interact with us.
Personal Information
- Name and contact details
- Postal address and property details
- Payment information (processed securely)
Service Data
- Cleaning preferences and requirements
- Service history and feedback
- Appointment scheduling information
- Special instructions and notes
Technical Information
- Device type and operating system
- Cookies and similar technologies
How We Collect Information
Direct Collection
- • When you fill out contact forms or request quotes
- • During service consultations and appointments
- • When you create an account or profile
- • Through customer service communications
- • During payment processing
Automatic Collection
- • Website analytics and performance monitoring
- • Cookies and similar tracking technologies
- • Device and browser information
- • Usage patterns and preferences
- • Error logs and system diagnostics
How We Use Your Information
We use the information we collect to provide, maintain, and improve our cleaning services. Your data helps us deliver personalized experiences and exceptional customer service.
Service Provision
Deliver cleaning services tailored to your specific needs and preferences.
Communication
Send service updates, appointment reminders, and important notifications.
Improvement
Analyze usage patterns to enhance our services and website functionality.
Legal Compliance
We process your data in compliance with applicable laws and regulations, including tax requirements, employment laws, and industry standards.
Marketing Communications
With your consent, we may send promotional materials about new services, special offers, and company updates. You can unsubscribe at any time.
Security & Fraud Prevention
We use your information to protect against fraudulent activities, unauthorized access, and to maintain the security of our systems.
Data Processing Purposes & Legal Bases
| Purpose | Legal Basis | Data Categories |
|---|---|---|
| Service Provision | Contract Performance | Personal, Service, Payment |
| Customer Support | Legitimate Interest | Personal, Service, Communication |
| Marketing | Consent | Contact, Preference |
| Website Analytics | Legitimate Interest | Technical, Usage |
| Legal Compliance | Legal Obligation | Financial, Employment |
Information Sharing & Disclosure
We respect your privacy and do not sell your personal information. We only share your data in specific circumstances outlined below.
Service Providers
We work with trusted third-party service providers who help us operate our business, under strict confidentiality agreements.
- • Payment processors
- • Cloud storage providers
- • Email service providers
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
- • Legal compliance
- • Court orders
- • Law enforcement requests
Business Transfers
In the event of a merger, acquisition, or sale, customer information may be transferred as part of the business assets.
- • Mergers & acquisitions
- • Asset sales
- • Business reorganizations
International Data Transfers
Some of our service providers may be located outside your country. When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Adequacy decisions by relevant authorities
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes
Data Protection Measures
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls limit who can view your information to authorized personnel only.
Regular Audits
We conduct regular security audits and assessments to maintain high protection standards.
Your Privacy Rights
You have specific rights regarding your personal information. Learn about these rights and how to exercise them.
You have the right to request access to the personal information we hold about you, including details about how we use it and who we share it with.
- • Copy of your personal data
- • Information about processing purposes
- • Categories of recipients
- • Retention periods
- • Your rights regarding the data
You can request that we correct or update any inaccurate or incomplete personal information we have about you.
- • Update contact details
- • Correct service preferences
- • Modify payment information
- • Adjust account settings
Also known as the "right to be forgotten," you can request that we delete your personal information under certain circumstances.
- • When the data is no longer necessary
- • When you withdraw consent
- • When processing was unlawful
- • To comply with legal obligations
You have the right to receive your personal information in a structured, commonly used format that can be transmitted to another organization.
- • Structured data formats (JSON, CSV)
- • Machine-readable formats
- • Direct transfer to another service
- • Backup copies of your data
You can object to the processing of your personal information, particularly for marketing purposes or when processing is based on legitimate interests.
- • Marketing communications
- • Legitimate interest processing
- • Research and analytics
- • Direct sales activities
You can request that we limit how we use your personal information while we resolve disputes or verify certain aspects of the data.
- • Accuracy verification periods
- • Legal claim disputes
- • Objection processing
- • Erasure request reviews
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. You can control cookie settings through your browser preferences.
Types of Cookies We Use
Managing Your Preferences
You can manage cookie preferences through your browser settings or our cookie preference center.
View Cookie PolicyCookie Details
Essential Cookies
Required for basic website functionality, including navigation and access to secure areas.
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
Functional Cookies
Remember your preferences and provide enhanced features and personalized content.
Marketing Cookies
Used to track visitors across websites to display relevant advertisements.
Cookie Management Options
Browser Settings
Control cookies through your browser's privacy settings and preferences.
Preference Center
Manage your cookie preferences using our dedicated preference center.
Opt-Out Tools
Use industry opt-out tools to manage advertising cookies across multiple sites.
Support & Help
Contact our support team for assistance with cookie management.
Data Security & Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted using industry-standard AES-256 encryption both in transit and at rest.
- • TLS 1.3 for data transmission
- • AES-256 encryption at rest
- • Secure key management
- • Regular security updates
Access Controls
Strict access controls ensure that only authorized personnel can access your personal information.
- • Role-based access control
- • Multi-factor authentication
- • Regular access reviews
- • Audit logging
Regular Audits
We conduct regular security audits and assessments to maintain the highest protection standards.
- • Quarterly security assessments
- • Vulnerability scanning
- • Penetration testing
- • Compliance reviews
Security Measures
Network Security
Firewall protection and network monitoring to prevent unauthorized access.
Data Backup
Automated backups with secure, redundant storage systems.
Incident Response
24/7 monitoring and rapid response to security incidents.
Employee Training
Regular security awareness training for all staff members.
Compliance Standards
GDPR
European data protection compliance
CCPA
California privacy rights compliance
ISO 27001
Information security management
PCI DSS
Payment card data security
Data Retention Policy
We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
Retention Periods by Category
The following table outlines how long we keep different types of personal information.
| Data Category | Retention Period | Legal Basis | Deletion Method |
|---|---|---|---|
|
Customer Service Records
Contact information, service requests, complaints
|
7 years | Legal obligation & legitimate interest | Secure deletion |
|
Financial Records
Invoices, payments, tax documents
|
10 years | Legal obligation | Secure deletion |
|
Marketing Data
Email preferences, campaign history
|
3 years or until withdrawal | Consent & legitimate interest | Automated deletion |
|
Website Analytics
Usage data, IP addresses, cookies
|
26 months | Legitimate interest | Automated deletion |
|
Job Applications
CVs, cover letters, interview notes
|
1 year | Consent & legitimate interest | Manual review |
Extended Retention
In certain circumstances, we may retain your personal information for longer periods:
- Legal claims or disputes
- Regulatory investigations
- Active service agreements
Data Deletion Process
When we delete your data, we ensure it is done securely and completely:
Contact Us & Policy Updates
Have questions about our privacy practices? Want to exercise your rights? We're here to help and will keep you informed about any changes to this policy.
Get in Touch
Visit Us
Our office location and hours
191 Katipunan Ave, Quezon City
Metro Manila, Philippines
Mon-Sat: 8:00 AM - 6:00 PM
Sun: By Appointment
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.
Notification of Changes
We will notify you of any material changes via email or prominent notice on our website.
Review Period
Changes typically provide a 30-day notice period before taking effect.
Version History
Previous versions of this policy are available upon request.
Current Version
Version 2.1 - Effective January 1, 2024
Last updated: January 15, 2024
Data Protection Officer
Our dedicated privacy expert is available for complex privacy questions and compliance matters.
Privacy Resources
Access guides, templates, and tools to help you understand and manage your privacy rights.
Regulatory Support
We cooperate with regulatory authorities and provide assistance with privacy compliance.
Related Policies & Documents
Explore our other privacy and legal documents to understand how we protect your information.
Cookie Policy
Detailed information about how we use cookies and similar technologies on our website.
Terms of Service
The terms and conditions governing your use of our website and cleaning services.
About NeatFox
Learn more about our company, mission, and commitment to customer privacy.
Questions About Your Privacy?
Our privacy team is here to help you understand your rights and how we protect your personal information. Don't hesitate to reach out with any questions or concerns.